Age Requirements

Emerge is an adults only facility. We ask that you make arrangements for your children prior to your visit to the spa. Anyone under 18 must have a letter of consent from a parent or guardian to book or receive services.

Reservations

We recommend making reservations two to four weeks in advance to assure desired times. We require a major credit card at the time your reservation is made in order to guarantee the reservation.  If you have a preference between a male or female therapist, please make sure to state your preference when you make your appointment.

Return Policy

Unopened merchandise may be returned for a merchandise credit within 14 days of the purchase.

Cancelation Policy

A major credit card is required to reserve all appointments.  A minimum of twenty-four hours notice is required to cancel any appointment.  A forty-eight-hour notice is required for packages, multiple services or groups.  There will be a fifty percent charge for late cancellation and a one hundred percent charge for no shows.  Appointments booked within twenty-four hours are one hundred percent the responsibility of the client.

Arrival and Check-In

Appointments begin promptly; please check in at least 30 minutes prior to your first scheduled appointment  so you can relax and prepare to enjoy your EMERGE experience.

Gratuities

Gratuities are not included in the price of services or packages; however, at your discretion, gratuities are graciously accepted by EMERGE staff.  If you wish to show appreciation for a job well done or service enjoyed, gratuity envelopes are available at the front desk when you check out.  The industry standard ranges from 15% to 20% of the service fee. Please note that gratuities cannot be put on credit cards.

Facility Use

You are invited to enjoy our spa facility.  This includes a cafe, relaxing lounge areas, steam rooms, sauna, complimentary beverages, fruits, and snacks.  Private lockers, robes, slippers, personal amenities are offered for use with spa services.

What to Wear + What to Bring

We have changing areas with lockers for your personal belongings.  In the spa, robes, slippers and any other necessary spa apparel will be provided. Please refrain from bringing jewelry or other valuables into the spa.  We regret that we cannot be responsible for the loss or damage to personal articles.